Reporting to the Head of Software Development, this role will facilitate the gathering and communication of requirements between stakeholders and the engineering teams, performing detailed requirements analysis, documenting processes and communication of findings; the ideal candidate should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
Job listings
The Sr. Business Process Consultant(AI), Expert Services is the functional and process expert of a customer engagement team – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Generative AI products. The goal is to accelerate and drive customer business outcomes. The role involves integrating AI into work processes, decision-making, or problem-solving and defining, re-engineering, and improving processes during workshops.
North America
Unlimited PTO
Serve as the strategic link between GTM Operations, CX Operations, Business Systems, Finance, and People Operations. Drive clarity, documentation, and governance to enable automation, operational scale, and consistent reporting across the revenue engine. Support the execution of end-to-end GTM data and process flows, ensuring leadership has trusted insights to run the business while enabling effective cross-functional collaboration.